Client Follow-Up Survey

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INTRODUCTION

Thank you for taking the time to share feedback with our office! Your responses will help us improve services to support small businesses in San Francisco.

INSTRUCTIONS
Please complete this survey about your experience working with our office.

Average completion time: 3 minutes

Thank you!

Client Information

First Name:

Last Name:

Business Name (DBA):

If none yet, type “None”

Business Account Number (BAN):

Email:

Phone:

e.g. ###-###-####

Business Address

Street:

City:

US State:

Zip Code:

Please provide thoughtful answers that are reflective of your experience with our office.

Client Communications and Impressions

What service(s) did you receive from the Office of Small Business (OSB)? Check all that applies

Other service(s):

How would you overall rate the following?

	1 - Poor	2 - Fair	3 - Good	4 - Very Good	5 - Excellent
How would you rate your experience with OSB?
How useful did you find the information provided by OSB Staff?
Was OSB responsive to your inquiry?

Any additional comments you would like to share with us?

When you received assistance from the Office of Small Business, did you already have an open storefront (brick and mortar) location in San Francisco?

YesNo

Are you still open?

YesNo

When did you (or will you) open your new or expanded storefront location?